Global Service & Aftermarket Parts
Our Commitment:
Delivering Peace of Mind
Peace of mind is complete confidence, knowing you have the finest machine in the world, backed by the finest support at all times. It’s knowing that obstacles to keeping your machine operating at optimal performance will be met with a quick, sure-handed response. Our Service and Support team has made it their mission to offer turnkey solutions better than anyone else.
With Service centers in India, Europe, and North America, MTI offers worldwide service and support coverage. No matter where you are – we’re there to help.
Machine Retrofits
Our After Sales and Support services extend to previously owned friction welding machines. In our early days, FWT was founded upon refurbishing used machines acquired from MTI, KUKA, KUKA-Thompson, and others alike. Let us assist you in refurbishing, relocating, setting up, and servicing the machine to meet your specifications.
Industry 4.0
MTI now offers a comprehensive Industry 4.0 service solution for monitoring and improving machine performance!
Our new MTInterface Service Level Agreement (SLA) complements factory OEE requirements and provides actionable, machine-level data along with expert recommendations to ensure your friction welder consistently delivers the required performance – and value – to your organization.
Advantages & Benefits
Maximize Equipment Efficiency with FWT's Expert Service Team
Our Service Team offers unmatched expertise in maintaining and optimizing your machinery. With access to warranted parts, customized maintenance programs, and a commitment to rapid response times, we ensure your equipment operates at peak performance. Our dedicated team provides peace of mind, knowing your investments are protected and productivity is maximized.
Pre-Owned MTI Machine After Service
Our After Sales and Support services extend to previously owned MTI machines acquired in the secondary market. Let us assist you in relocating, setting up, and servicing the machine to meet your custom specifications.
The Modern Approach to Service & Support
MTInterface
Leveraging the Industrial Internet of Things (IIOT), MTInterface centralizes machine-level data for proactive solutions.
Vuforia Chalk
MTI and Vuforia Chalk offer a travel-free service option. From our office, MTI Service Technicians can work collaboratively with our customers to diagnose machine issues and create a plan of action.
HoloLens
HoloLens is an augmented reality headset that uses sensors, cameras, and holographic technology that enables our Service Technicians to collaborate with you and diagnose your friction welder.
Machine Performance Packages
The MTI Group's Service & Support Offerings
MTI offers tiered preventive maintenance packages (Bronze, Silver, Gold) for friction welding equipment, including on-site visits, remote AR-enabled support, and discounted parts to reduce downtime. Additional services cover Windows upgrades, machine alignment, calibration, and refurbishment, all backed by 24-hour response commitment and global support across four continents.
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